Service Alerts

COVID-19 school closures has resulted in unprecedented demand for our service.  We are constantly monitoring and increasing server capacity to maintain Milk’s performance.  If you experience any performance issues when using Milk, we recommend you check our Service Alerts page for known faults, system maintenance works and other service disruptions.

Wednesday, 3 June 2020

‘Status code -1 error’ in last 24 hours – attachments and work submission failure?

We received reports last night from users of an error code when they attempt to attach documents in Milk or submit homework files and photos. The issue has been fixed and was due to a temporary file capacity limit on our server. Please accept our apologies for any inconvenience caused. Thank you for your support.

Wednesday, 3 June 2020

Problems viewing class lists in current or archived homework tasks?

Please try a hard refresh of your browser, as below:

Ctrl+F5 on Windows
Cmd+R on Mac

Please note we are investigating reports of this fault persisting in Chrome, if this is the case, please ask teachers to try a different browser until we resolve the problem.