Maintenance Updates

Tips and advice to all users:

If you are experiencing problems accessing new features, class list and other functions since our recent portal update, we recommend all users ‘hard refresh’ their web browser cache.  For more details please read https://support.milkstudentplanner.com/hc/en-gb/articles/360028091591-Why-am-I-seeing-a-different-version-of-Milk-to-other-users

If your problem persists after performing a hard refresh in your web browser, please contact support@milkstudentplanner.com

CURRENT SERVICE UPDATE:  

Scheduled maintenance Thursday 9th May 2019

The Milk API will be down intermittently between 5.00am and 5.10am today due to a scheduled server update.  As a result, you may experience difficulty logging in to the Milk platform during this time and may see the following message:We apologise for any inconvenience this may cause.

 

PREVIOUS SERVICE UPDATES:  

Tuesday 7th May 2019 updated at 3.40pm

The issue affecting load balancing on our servers, which was disrupting user connections to Milk on an intermittent basis, has been resolved.

Over the next few days, our engineers may need to carry out further maintenance work to ensure avoiding further related disruptions.  We will notify all users via this page in such case. To stay informed, please check this maintenance post regularly for maintenance updates.

We apologise for any inconvenience caused today and thank you for your patience.

Tuesday 7th May 2019 updated at 2.00pm

We have identified an issue affecting load balancing on our servers, which is disrupting user connections to Milk on an intermittent basis.

Our team is currently working hard to resolve the issue and we hope to restore uninterrupted service as soon as possible.

We apologise for any inconvenience caused and thank you for your patience.

Friday 3rd May 2019 at 1.33pm

The Milk API will be down intermittently between 12.30pm and 4.00pm today due to a scheduled portal update.  As a result, you may experience difficulty logging in to the Milk platform or see the following message:We apologise for any inconvenience this may cause.