Maintenance Updates

CURRENT SERVICE UPDATE:  

Wednesday 10th October 2018 at 3.30pm

Our support team is aware of a fault affecting push notifications for some iPhone users.  We are in the process of redeveloping the iOS app to address this fault and kindly ask for your patience should you be affected by this issue.

PREVIOUS SERVICE UPDATES:  

Wednesday 28th September 2018 at 11.15am

Dear Customer

Our technical team is currently investigating a customer report of push notifications failing to reach mobile users when sending homework and messages.

We are working hard to have the issue resolved in the next few hours.

We apologise for any inconvenience caused and thank you for your patience.

Wednesday 6th June 2018 at 9.50am

Dear Customer

Our technical team is currently investigating a customer report of an ‘error 502’ affecting the display of homework and messages.

Monday 22nd January 2018 7.23pm

Dear Customer

An update has been deployed and the fault affecting the display of homework and messages has now been resolved.

Thank you for your patience.

Monday 22nd January 2018 at 4.36pm

Dear Customer

Our technical team is currently investigating reports of an error affecting the display of homework and messages.

We hope to have the issue resolved in the next few hours.

We apologise for any inconvenience caused and thank you for your patience.

Thursday 9th November 2017 at 9.35am

The issue affecting file uploads has now been resolved.

We apologise for any inconvenience caused and thank you for your patience.

Thursday 9th November 2017 at 9.00am

We are responding to reports of “An unknown error occurred trying to upload your file(s). Status code -1”

We are investigating this issue and so far all evidence suggests it is a fault with our server provider affecting all applications using their service (not just ours).

In Milk’s case, the server provider supports our file attachments feature and we are informed the company is working hard to restore the service.  We hope to restore file attachments very soon.

We apologise for any inconvenience caused and thank you for your patience.

Friday 12th May 2017 at 2.30pm

Dear Customer

The cause the issue affecting class lists, homework and messaging has been identified and rectified.

We apologise for any inconvenience caused and thank you for your patience.

Friday 12th May 2017 at 11.25am

Dear Customer

Our technical team is currently investigating reports of an error affecting class lists, homework and messaging.

We hope to have the issue resolved in the next few hours.

We apologise for any inconvenience caused and thank you for your patience.